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Terms & Conditions

Booking conditions

After checking the availability of the session, a 50% deposit is required to confirm the booking

Full payment must be made before the session commences. Payments can be made either electronically, at least the day before the session. Payments by cheque or cash are accepted on the day of the session.

Making a payment for the booking either electronically or over the phone confirms the acceptance of Dragon Activity Guides terms and conditions

Prior to Activity

Cancelations

If you cancel;
If the session is cancelled by you or group members fail to attend on the day, dragon activity guides will not refund the deposit nor will alternative dates be offered. If changes need to be made to the confirmed session, they must be made 3 weeks prior to the pre-set date. Dates and group numbers may be altered within this period yet deposits will not be returned.

If we cancel;
If the session is cancelled by us, you will be offered an alternative date and if unacceptable you will receive a full refund.

Cancellations due to weather;
The only session that would be subject to cancelation due to rain is climbing. When booking surfing sessions we suggest selecting an alternative session in the rare case there is not enough waves to run the session. If the conditions are not suitable for kayaking sessions on the sea, the venue will be changed to a more sheltered area or river.

Medical forms and risk declaration
Forms must be filled in by each group member declaring medical information and acknowledgment of risks. These forms can be downloaded, printed out and completed before the session or can be completed on arrival. To download the forms click here

Activity Conditions

Customer behaviour;
During the session the guides reserve the right to stop the session if they deem the participants to be purposely making the session unsafe in anyway. Dragon Activity Guides will not offer refunds in such circumstances. Any equipment damaged due to customers’ disruptive behaviour will be charged for in full.

Alcohol and drugs;
Customers that are deemed to be under the influence or suffering from the effects of alcohol or drugs will be unable to participate in any of Dragon Activity Guides sessions. There will be no refund offered or chance to rearrange the date.

Age restrictions;
Children must be accompanied by their parent or guardian. Children must be aged 8 years or older to take part in any of Dragon Activity Guides sessions.

Insurance;
Dragon Activity Guides hold liability cover of £5 million. We will happily send you a copy of our certificate upon request.

Gift Vouchers;
Gift Vouchers are valid for 12 months and can be used at any time throughout the year subject to availability. When booking your session using a gift voucher, you are subject to the same terms and conditions. Changes to your session date must be made 3 weeks prior to the original agreed date or cancelations will not be refundable.

Activities Industry Mutual Outdoor Charter Group Accredited School of Surfing Association of Mountaineering Instructors AALA Mountain Training Association

Dragon Activity Guides
22 Station Road
Letterston
Haverfordwest
Pembrokeshire
Wales
SA62 5RY.